Manager
Job Description
Job Purpose
Manager – Community Operations is responsible for the overall management of community operations, ensuring resident satisfaction and the smooth functioning of community services.
Key Responsibilities:
- Manage the preparation and collection of community service charges, ensuring timely payment and fund availability for community maintenance.
- Control community expenses to ensure compliance with organizational and regulatory policies.
- Resolve disputes related to service charges and other community matters.
- Lead and manage a team of community operations staff, setting performance objectives and providing guidance.
- Oversee the maintenance of accurate resident databases for invoicing and communication purposes.
- Ensure compliance with all community rules and regulations, raising awareness among residents.
- Manage the tendering process for community services, including scoping, evaluation, and contract administration.
- Monitor and evaluate service provider performance, ensuring quality service delivery and addressing any service deficiencies.
- Identify and address the evolving needs of communities, ensuring appropriate service levels and resource allocation.
- Prepare regular reports on community operations, including service charge collection, resident satisfaction, and service provider performance.
Qualifications:
- Bachelor’s degree in Business Administration, Property Management, or a related field.
- 5+ years of experience in community management, property management, or a related field.
- Proven experience in managing budgets, collecting revenues, and resolving resident disputes.
- Strong leadership, communication, and interpersonal skills.
- Excellent analytical and problem-solving skills.
- Proficiency in Microsoft Office Suite and relevant property management software.
