Sales Consultant

Job Description

Overview of the Role:

The Spare Parts Sales Representative will be responsible for driving incremental sales of spare parts with existing customers and developing new customers within the assigned area. This role involves on-site visits, prospecting, quoting, closing sales, and following up with customers to build long-term relationships. The ideal candidate will also contribute to the growth of the Aftermarket business by bringing value-added solutions and ensuring customer satisfaction through excellent service.

What You Will Do:

• Drive spare parts sales with current customers and develop new customers in your assigned area.
• Conduct on-site visits, prospect for new business, provide quotes, and close sales.
• Build and maintain strong business relationships through technical knowledge and customer-focused solutions.
• Achieve parts sales and profitability targets while adhering to the business plan.
• Handle customer inquiries and ensure excellent customer experience by resolving complaints and exceeding customer expectations.
• Continuously search for new customers and expand the reach of parts sales within the assigned area.
• Analyze parts business potential and penetration within the assigned customer base.
• Gather and report market intelligence, including customer feedback and trends in aftermarket products.
• Propose new parts offerings to meet customer needs and market demands.
• Ensure monthly overdue targets are met and not exceeded.

Required Skills to Be Successful:

• Degree, Diploma, or equivalent technical qualification.
• Minimum of 5 years of experience in parts sales or workshop experience, preferably in the earthmoving or heavy machinery industry.
• Strong technical knowledge of earthmoving machines and aftermarket parts.
• Excellent customer service skills and the ability to build strong business relationships.
• Strong sales skills, including the ability to sell opportunities, ideas, and concepts.
• Proficient negotiation and closing skills.
• Commercially minded with a good understanding of business operations.
• Ability to deal professionally with customers, middle and senior management, and operators/technicians.
• Strong self-planning, time management, and organizational skills.
• Presentable and capable of promoting the company to customers.
• Strong computer skills, including a good working knowledge of Microsoft Office applications.
• Good communication skills in English; Arabic is an advantage.

About the Team:

You will join a dynamic, customer-focused team that is dedicated to providing high-quality spare parts and aftermarket solutions. We believe in delivering exceptional service while building long-lasting relationships with our customers. The team fosters collaboration and aims for excellence in everything we do.

What Equips You for the Role:

• A technical background in earthmoving machinery or a similar industry.
• Proven experience in parts sales, workshop operations, or a related field.
• A passion for providing value-added solutions to customers and driving sales.
• Strong customer service orientation with the ability to handle and resolve customer complaints effectively.