Executive Director

Job Description

Executive Director of Guest Experience – Jumeirah Group & Corporate
 
About Jumeirah

Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates an exceptional portfolio of 29 properties across 11 countries in the Middle East, Europe, and Asia. In 1999, Jumeirah changed the face of luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab and the brand is now renowned worldwide for its distinguished beachfront resorts, esteemed city hotels and exclusive residences. From the contemporary Maldivian island paradise at Jumeirah Olhahali Island to the art-inspired Jumeirah Capri Palace in Italy and the modern twist on a British classic at Jumeirah Carlton Tower in London, the brand has become synonymous with warm and generous service and the ability to craft distinctive and purposeful experiences that bring joy to guests from across the world.

About the Job

An exciting opportunity has arisen for an Executive Director of Guest Experience (Programming) to join Jumeirah Group & Corporate.

The main duties and responsibilities of this individual contributor role include:

• Partner with each property’s hotel team to enhance and curate property-specific guest experiences, including both in-house offerings (dining, wellness, recreation) and external experiences (excursions, private events, safaris, cultural, city, or destination-specific activities).
• Ensure all experiences align with each property’s business model (size, scale, and commercial viability) and are operationally feasible to deliver at scale.
• Act as the primary lead in supporting properties to develop detailed, step-by-step processes, including operating budgets, pricing, and operational logistics, to enable consistent execution of experiences.
• Identify, explore, and share best-in-class industry practices for implementation across the portfolio.
• This is an individual contributor role, requiring a highly hands-on and execution-focused approach.

About You

The ideal candidate for this position will have the following experience and qualifications:

• 15+ years of leadership experience in global luxury hospitality, including senior roles shaping guest experience across multi-property or international portfolios, with the maturity and credibility to influence and gain buy-in from hotel property teams.
• Experience within concierge services, destination management companies, high-end DMCs, or luxury travel companies is a strong advantage.
• Demonstrated expertise in crafting bespoke, emotionally resonant guest journeys for high-value clientele, including VIPs, elite loyalty members, and top-tier guests.
• Proven ability to lead complex, cross-functional initiatives that enhance brand positioning, service excellence, and overall guest satisfaction.
• Strong operational background across front-of-house and experience functions, with exposure to suites, villas, private residences, or members-only environments.

About the Benefits

At Jumeirah, we are dedicated to fostering a workplace where colleagues feel valued, supported, and inspired to grow. Our benefits package reflects this commitment by combining rewarding financial incentives, comprehensive healthcare, and opportunities for professional development.

Benefits include:

Competitive tax-free salary paid in UAE Dirhams (AED)

Supportive and inclusive work environment

Access to Learning & Development programmes and clear career pathways

Opportunities for internal mobility within our global network

Colleague discounts on food, beverage, and hotel stays worldwide

Comprehensive healthcare and life insurance coverage

Paid annual leave entitlement

Incentive programmes aligned with leadership performance