Head of Operations

Job Description

Head of Operations – Transport

Company Description At NebXcore, we specialize in transforming operational complexity into streamlined performance. Since our inception, we’ve partnered with companies across industries to design and implement operational processes, key performance indicators (KPIs), and team structures that integrate seamlessly with their existing systems. Our mission is to enhance business efficiency at every level, helping our clients turn strategy into measurable action.

From suppliers to end clients, we digitize each step of the supply chain to ensure complete cargo visibility and control. Our solutions include route optimization, real-time tracking, security protocols, and seamless transport management, from producer to port and beyond. This end-to-end visibility reduces friction, minimizes delays, and increases resilience in your logistics network.

Role Overview We’re looking for a Head of Operations – Transport to lead, optimize, and scale our end-to-end logistics and operational performance across the global commodity supply chain. This role requires a strategic yet hands-on leader who can drive efficiency, reliability, and profitability across complex trade corridors spanning transport, warehousing and customs clearing.

Key Responsibilities

• Assist the sales team by preparing sales proposals, presentations, and quotations
• Establish clear communication channels with the sales team to ensure seamless exchange of information
• Prepare and process sales orders, invoices, and other relevant
• documentation
• Support the internal teams in managing customer accounts during contract renewals & pricing negotiations
• Coordinate and communicate with customers to gather necessary information, answer inquiries, and provide updates on shipments, rates, and services
• Collaborate with internal departments including operations, commercial and customer service
• Act as a liaison between the sales team and other departments, ensuring smooth communication and cooperation
• Maintain accurate and up-to-date records, customer profiles, and sales activity reports using CRM software and other tools.
• Prepare reports and maintain a comprehensive reporting system to track and analyze sales profitability, margins, quotations, and other sales related metrics
• Monitor market trends and competitor activities to provide insights that contribute to sales strategies and pricing decisions

Role Requirements

• Proactive, strong personality with energy, drive and result orientated
• Strong analytical and communication skills and, numeral literacy is very important
• Ability to be flexible and work to deadlines and under pressure
• Accurate, precise and efficient working style with good attention to detail – Organized & diligent
• Strong interpersonal skills to work as a team-player and to effectively work with people of diverse rank and culture across a variety of business disciplines.
• Excellent managerial skills.
• Ability to identify, define and prioritize risks and communicate those internally
• Proficiency in Microsoft Word, Outlook and Power Point software programs & Excel Skills.