Patient Access Executive
Job Description
About the Role
We are looking for a Patient Access Executive to join our Front Office team at Reem Hospital. The ideal candidate will be the first point of contact for our patients, ensuring a smooth registration process and delivering an exceptional patient experience from start to finish.
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Key Responsibilities
- Welcome and assist patients, families, and visitors with courtesy and professionalism.
- Ensure accurate patient identification and registration using Emirates ID or other valid documents.
- Verify insurance eligibility and minimize errors in patient records.
- Support patients with appointment bookings, follow-ups, and mobile app registrations.
- Handle patient inquiries and complaints, escalating when necessary.
- Provide clear communication about wait times, delays, and next steps in the patient journey.
- Actively contribute to patient satisfaction initiatives and service improvement projects.
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What We’re Looking For
- Minimum 1 year experience in customer service (hospital/healthcare experience only).
- Strong communication skills in English and Arabic (mandatory).
- Computer literate and comfortable using healthcare information systems.
- Must be presentable, proactive, and able to work flexible shifts.
- Customer-oriented, approachable, and able to handle sensitive situations with empathy.
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Why Join Us?
At Reem Hospital, we pride ourselves on providing world-class healthcare and an outstanding patient experience. As part of our team, you will play a vital role in supporting patients and shaping their first impression of our hospital.
