Telesales

Job Description

Telesales / Dutch, Italian, Turkish, Spanish, and Arabic Speakers
 
PRIMARY PURPOSE

To contribute to generating sales for the company, be responsible for closing sales deals over the phone and maintaining good customer relationships. The responsibilities include contacting potential customers, focusing on customer needs to close sales, and documenting customer information, purchases, and feedback.

RESPONSIBILITIES

Deliver the company brand recognition by leaving clients with an excellent impression through effective customer relations, empathy and effective communication skills

Make outbound calls

Check DNCR (Do Not Call Registry) status before each call

Contact potential or existing customers to inform them about a project

Interest in investment opportunities

Answer questions about products or the company

Ask questions to understand customer requirements and close sales

Direct prospects to the field sales team when needed

Enter and update customer information in the CRM

Take and process information in an accurate manner

Handle grievances to preserve the company’s reputation

Reach the “extra mile” to meet sales quota and facilitate future sales

Keep records of calls and sales and note useful information

Submit an end-of-day report to the line manager